Terms and Conditions
Terms & Conditions
“PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY”
1. Bookings and Reservations
Bookings may only be made online at www.swiss-cottage-tioman.com and our Facebook page https://www.facebook.com/SwissCottageTioman
- If you are reserving a room, you will be required to pay a deposit to confirm your reservation. The deposit is 20% of the total room fee and is non-refundable.
- Bookings are accepted subject to room availability.
- The ‘Guest’ named in the Booking Confirmation must be the person staying at the Hotel otherwise we reserve the right to cancel the booking.
- At all times during the booking process, you will be advised to ensure accuracy of your booking details (stay dates, room types, room rates, number of guest(s). Swiss Cottage Tioman will not be responsible or liable for errors in bookings.
- You can pay for your booking using the PayPal service, by Bank Transfer (Malaysians) or you can pay on arrival (cash or PayPal only)
- If you would like to book 3 rooms or more you will be required to make payment in advance using the PayPal service or by Bank Transfer ( Malaysians only )
- The room prices and terms and conditions can change without notice
Payments made with PayPal
You can make payment before arrival using the PayPal service. Please note that it is not necessary to sign up for PayPal as you can make payment using your credit or debit card via the PayPal site. Please note that if you would like to make payment in full via the PayPal service, you will need to do this before arriving on the island.
If you would like to pay for your room in full using the PayPal service, you will need to pay additional 5% on top of the final payment to cover PayPal charges and conversion fees.
Refund and Cancellation Policy for PayPal
- If you have made payment in full via the PayPal service and you wish to cancel your reservation 14days or more before your check in date, we will refund you 80% of the total payment you have made, less charges. If you wish to change the dates of your reservation during this period, we can do this for you depending on availability. No extra charge will be levied for date changes.
- If you have made payment in full via the PayPal service and you wish to cancel your reservation 48hrs before you check in date, we will refund you 50% of the total payment you have made, less charges.
- If you have made payment in full via the PayPal service and you wish to cancel or amend your reservation 24hrs or less, before your check in date, no refund will be provided.
- Deposit payments are non refundable
Pay by Bank Transfer (Malaysians only)
- Guests who reside in Malaysia can pay for their reservations in advance by Bank Transfer, we will send you our bank details if you select this option.
Pay on Arrival
- You can pay the balance of your bill in cash when you arrive. Please note that we can not accept PayPal payments when you are on the island, due to internet connectivity issues.
2. Room Rates
Room rates shown on the Swiss Cottage Tioman website are charged on a per room per night basis. Breakfast is included. Room rates and details are correct at the time of publication and are subject to change without notice. All prices quoted are for 2 people sharing, there will be an extra charge if you are more than 2 people in a room, please check our reservations page for the latest rates.
The Government Tourist Tax of RM10 per night per room is included in our prices.
3. Swiss Cottage Tioman rooms
Swiss Cottage Tioman room types are as follows :
• Terrace AC room : 1 Queen-size bed and 1 single bed. Maximum occupancy is 3 adults*
• Terrace AC family room : 1 Queen-size bed and 1 double bed. Maximum occupancy is 3 adults or 2 Adults and 2 Children under the age of 12.
• Garden View Chalet : 1 Queen-size bed. Maximum occupancy is 2 adults.
• Sea View Chalet : 1 Queen-size bed. Maximum occupancy is 2 adults.
• Sea View Bungalow Room 1: 1 Queen size bed. Maximum occupancy is 2 Adults
• Sea View Bungalow Room 2: 1 Queen size bed. Maximum occupancy is 2 Adults. We can put in an extra double mattress for families who wish to reserve both Sea View Rooms. Maximum Occupancy for both Room 1 & 2 together is then 4 Adults and 2 children under the age of 12.
* The room rates quoted on our website are for 2 people only, an extra person charge applies for more than 2 people staying in a room. Please refer to our website for current charges and rates.
WHAT is not included in the rooms
- Room service
- beach towels
- air-conditioning (except in Terrace AC and Garden view chalet rooms)
- iron and ironing board
- tea or coffee making facilities (except in Sea View Bungalow)(there is a Tea/coffee self serve area in the reception)
- daily room cleaning. We will clean your room on the third day of your stay.
- in room WIFI (wifi is available in the reception)
You may not bring the following into our Hotel:
- pets or livestock (except for registered guide dogs)
- any electrical appliances and/or equipment for heating and/or cooking purposes
- Swiss Cottage Tioman has a strict NO SMOKING policy in the rooms.
- The burning of mosquito coils inside the rooms is strictly prohibited for safety reasons
5. Check-in and Check-out
Swiss Cottage Tioman operates a check-in and check-out policy, the times of which are 2pm Check-in and 12pm Check-out.
Check-in . Booked rooms will be held for check-in until 7pm of the scheduled check-in date, after which the booking will be deemed cancelled and Swiss Cottage Tioman shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking. If you think that you maybe late please notify us ahead of time.
Check-out . If you check-out beyond the stipulated time Swiss Cottage Tioman reserves the right to charge you an additional one (1) night’s stay at the then prevailing room rate or remove your belongings into the luggage storage facility and deny you further access into the room. If you wish to extend your check-out time please contact reception.
6. Changes and Cancellations
Please see section 1.Bookings and Reservations
You are liable for any damage howsoever caused to the allocated room(s) or to the Hotel property by you or any persons in your party (whether or not staying at the Hotel) during your stay. Payment for any articles damaged must be made in cash before checking out of your room.
8. Limitation of liability
Swiss Cottage Tioman is responsible to provide the room(s) stated in the Booking Receipt(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.
Swiss Cottage Tioman is not in a position to guarantee Guest’s safety against events including but not limited to accidents, death, acts of God, flood, riot, theft, or even acts of negligence. All activities have inherent risks to health and safety and Swiss Cottage Tioman will not be responsible for any eventualities related to any activities or services booked through this website.
Swiss Cottage Tioman will not be responsible for loss or damage of property left in the Guest’s room and/or the Swiss Cottage Tioman property during the Guest’s stay. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.
10. Privacy & Data Protection
Swiss Cottage Tioman will retain all personal information you provide during booking. By making a booking with us or using the Swiss Cottage Tioman website, you consent to our use and/or disclosure of your personal details by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as Swiss Cottage Tioman may, in our sole and absolute discretion, deem necessary for the following purposes:
• to process your booking and for other administrative purposes
• to provide you customer support and services
We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.
We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.
11. Copyright & Trade marks
The Swiss Cottage Tioman website including the booking and other applications, text, graphics, designs, audio and video clips, hotel and destination information and all other content thereon are the property of Swiss Cottage Tioman and/or its content suppliers.
You may use this website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.
All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the Swiss Cottage Tioman website are owned by or licensed to Swiss Cottage Tioman and their respective owners and may not be used, reproduced or modified without the prior written approval of Swiss Cottage Tioman.
The Swiss Cottage Tioman website, the services provided and all content thereon are supplied “as is” and “as available”. Swiss Cottage Tioman provides no guarantee regarding the website and content. You are solely responsible for your use thereof.
While we will make every effort to ensure that the information on the Swiss Cottage Tioman website is accurate and published in good faith, we do not warrant or represent its accuracy and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.
Swiss Cottage Tioman will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of this website or the use thereof, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.
The various linked sites on our Swiss Cottage Tioman site allows for further link-up and interaction between Guests and the said sites for promotions and other interactive mediums. The inclusion of all website links on our Swiss Cottage Tioman website does not imply endorsement by Swiss Cottage Tioman of such linked sites, or any association with their operations. These sites are outside the control of Swiss Cottage Tioman. We will not be responsible for the content on the linked sites or your use thereof.
14. Changes to the these Terms & Conditions
Swiss Cottage Tioman reserves the right to cancel, amend or vary the arrangements and content featured on the Swiss Cottage Tioman website and/or change or add to these Terms and Conditions at any time without prior notice.
15. Conflict Between English Text And Other Language Text
If there is any conflict or discrepancy between the English text of these Terms and Conditions and any translation thereof, the English text shall prevail.